| Acknowledgements |
ix |
| Introduction |
1 |
| Overview |
5 |
| Models of Telephone Triage |
17 |
| The Use of Guidelines |
21 |
| Tips on Performing Telephone Triage |
35 |
| Performing Telephone Assessments |
31 |
| Legal Concerns of Telephone Triage |
37 |
| Telephone Triage Guidelines |
55 |
| Alopecia |
57 |
| Alterations in Sexuality |
61 |
| Anorexia |
63 |
| Anxiety |
67 |
| Ascites |
71 |
| Bleeding |
75 |
| Confusion |
79 |
| Constipation |
83 |
| Cough |
87 |
| Deep Vein Thrombosis |
89 |
| Depressed Mood |
93 |
| Diarrhea |
97 |
| Difficulty or Pain with Urination |
101 |
| Dizziness |
105 |
| FDysphagia |
109 |
| Dyspnea |
113 |
| Esophagitis |
117 |
| Fatigue |
121 |
| Fever With Neutropenia |
125 |
| Fever Without Neutropenia |
129 |
| Flu-Like Symptoms |
133 |
| Hand-Foot Syndrome |
137 |
| Headache |
141 |
| Hematuria |
145 |
| Hiccups |
149 |
| Lymphedema |
153 |
| Menopausal Symptoms |
155 |
| Mucositis |
159 |
| Myalgia/Arthralgia |
163 |
| Nausea and Vomiting |
167 |
| Pain |
171 |
| Paresthesia |
175 |
| Phlebitis |
179 |
| Pruritus |
181 |
| Rash |
185 |
| Seizures |
189 |
| Taste Alterations |
193 |
| Venous Access Device Problems |
197 |
| Xerostomia |
201 |
| Appendices |
205 |
| Appendix A. Telephone Triage Nursing and Management Policy |
207 |
| Appendix B. Sample Documentation Forms |
212 |
| Appendix C. Telephone Triage Quality Improvement Survey |
217 |
| Appendix D. InfuSystem Patient Education Form |
218 |
| Index |
219 |