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Untitled Document
ONS Profile

Telephone Triage for Oncology Nurses

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Contents

Edited by: Margaret Hickey, RN, MSN, MS, OCN®, CORLN and Susan Newton, RN, MS, AOCN®

Acknowledgements................................................................................ ix
Introduction............................................................................................ 1
Overview................................................................................................ 5
Models of Telephone Triage.................................................................. 17
The Use of Guidelines............................................................................ 21
Tips on Performing Telephone Triage................................................... 35
Performing Telephone Assessments...................................................... 31
Legal Concerns of Telephone Triage.................................................... 37
Telephone Triage Guidelines................................................................. 55
Alopecia................................................................................................. 57
Alterations in Sexuality........................................................................... 61
Anorexia................................................................................................. 63
Anxiety................................................................................................... 67
Ascites................................................................................................... 71
Bleeding................................................................................................ 75
Confusion............................................................................................... 79
Constipation........................................................................................... 83
Cough.................................................................................................... 87
Deep Vein Thrombosis........................................................................... 89
Depressed Mood.................................................................................... 93
Diarrhea................................................................................................. 97
Difficulty or Pain with Urination............................................................... 101
Dizziness................................................................................................ 105
FDysphagia............................................................................................ 109
Dyspnea................................................................................................ 113
Esophagitis............................................................................................. 117
Fatigue................................................................................................... 121
Fever With Neutropenia ........................................................................ 125
Fever Without Neutropenia.................................................................... 129
Flu-Like Symptoms................................................................................. 133
Hand-Foot Syndrome............................................................................. 137
Headache............................................................................................... 141
Hematuria............................................................................................... 145
Hiccups................................................................................................... 149
Lymphedema.......................................................................................... 153
Menopausal Symptoms.......................................................................... 155
Mucositis................................................................................................ 159
Myalgia/Arthralgia.................................................................................. 163
Nausea and Vomiting............................................................................. 167
Pain....................................................................................................... 171
Paresthesia........................................................................................... 175
Phlebitis................................................................................................. 179
Pruritus.................................................................................................. 181
Rash...................................................................................................... 185
Seizures................................................................................................ 189
Taste Alterations................................................................................... 193
Venous Access Device Problems.......................................................... 197
Xerostomia............................................................................................. 201
Appendices............................................................................................ 205
Appendix A. Telephone Triage Nursing and Management Policy..................................................................................................... 207
Appendix B. Sample Documentation Forms........................................... 212
Appendix C. Telephone Triage Quality Improvement Survey................ 217
Appendix D. InfuSystem Patient Education Form................................... 218
Index...................................................................................................... 219