Telephone Triage for Otorhinolaryngology and Head-Neck Nurses

Cindy Dawson | Margaret Hickey | Susie Maloney-Newton | Sandra Schwartz
Oncology Nursing Society


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This guide—for both beginning nurses as well as experts in the field—provides tips for telephone assessment, communication, and documentation for nurses treating patients with otorhinolaryngologic (ORL) problems. The text features telephone gudielines and protocols that are based on common symptoms reported by patients with ORL issues. You can use this book to help formalize telephone nursing practices as well as improve telephone communications, perform telephone nursing assessments, and develop telephone protocols specific to patients with ORL issues.

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