I recently had "a win" at work and, thankfully, the patient I was caring for did too. The day was as full of surprises; I went in to work intending to provide direct patient care, but found that there were fewer patients than usual on the unit, and was given administrative time instead. Midway through the shift, a nurse entered my office and tearfully asked, "Can you take my patients and approve a schedule swap for me for tomorrow? My mom is sick." I agreed and picked up her patients. I looked forward to those four hours. In her report, my colleague described her four patients as "jolly," "enjoying her day," "very pleasant," and "the best," respectively. How often do we use those words in patient reports? I was set up for a win.