Improving Nursing Leadership Communication: Fierce Conversations™ Training

The National Academy of Medicine identifies nurse leaders as change agents who can improve the quality, efficiency, and safety of patient care. A literature review revealed associations among leadership styles that prioritize effective communication, increased accountability, and a just culture. A quality improvement project was designed to assess the impact of an educational intervention on nurse leader communication strategies. Results support leadership education about communication strategies, in-person facilitator-led education, and a structured approach to change.