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What if I want to cancel my registration or switch to another class?

Please be advised that the cancellation/transfer policy for this ONS online course is as follows.

Cancellations

  • If you wish to cancel your online course registration, you must notify ONS by sending your request via email to help@ons.org prior to accessing the online course. ONS will provide you a monetary refund equal to the cost of the online course registration minus a 30% cancellation fee.
  • No cancellations will be accepted after the scheduled end date of the course.

Transfers

  • ONS will provide a one-time transfer to the next available online course for which you have registered as long as the transfer request is received via email to help@ons.org prior to the scheduled end date of the course. If you are transferring an ONS/ONCC Chemotherapy Biotherapy Certificate Course registration, you will incur a $75 transfer fee.
  • No course transfers will be allowed if received after the scheduled end date of the course.

If you have questions regarding registering for a course or want the full disclosure sent to you, contact ONS customer service at 866-257-4ONS (4667) and select option 2. Office hours are Monday through Friday from 8:30 am–5 pm EST.

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