Telephone Triage for Oncology Nurses (Third Edition)

Margaret Hickey & Susan Newton
Oncology Nursing Society


Awarded third place in the 2019 AJN Book of the Year Awards in the Medical-Surgical Nursing category!

Healthcare improvements have shifted cancer care from the inpatient to outpatient settings. This change in healthcare delivery presents new challenges for professional nurses familiar only with the traditional inpatient model. As health care trends away from the hospital, telephone triage has become an essential tool for indirect patient care.

The third edition of Telephone Triage for Oncology Nurses gives an updated look at this process, including new insights into patient care needs that result from newer cancer treatments, such as targeted and immunotherapies, as well as how updated technologies, including smartphones and Internet communication platforms, have enhanced patient assessment. With new chapters on nursing management of oral therapies and updated protocols using the latest policies and evidence-based practice, nurses of all experience levels can use this book as an essential resource for learning the telenursing role.

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