Diagnosis Disclosure: Patient Preferences and the Role of the Breast Nurse Navigator

Cynthia Cantril

Elizabeth Moore

Xiaowei Yan

patient experience, nurse navigation, diagnosis disclosure
CJON 2019, 23(6), 619-626. DOI: 10.1188/19.CJON.619-626

Background: Receiving a breast cancer diagnosis can be traumatic and anxiety-producing. The way the diagnosis is disclosed to patients can affect their experience.

Objectives: The aim of this article is to determine patient preferences for being informed of a breast cancer diagnosis and the breast nurse navigator (BNN) role during the diagnostic experience.

Methods: A survey was mailed to 517 patients with breast cancer. Summary statistics were performed on 199 completed surveys.

Findings: Patients preferred to hear their diagnosis in person. BNNs were more likely to provide the right amount of support and resources compared to other providers. Patients described the following preferences: knowing results as soon as possible, having a personal touch/emotional support, receiving the information from an expert, and getting information about their disease and next steps.

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