Telegenetics: Remote Counseling During the COVID-19 Pandemic

During the COVID-19 pandemic, in-person provision of cancer genetic counseling and education services was not possible for a prolonged period. This article outlines why such services can continue remotely, despite the disruption of a pandemic, as well as describes the strengths and limitations of remote counseling to individuals and families about their hereditary risk for developing cancer. Considerations for the provision of remote counseling and some of the challenges of telehealth, with potential solutions, are described.

AT A GLANCE

• Remote counseling can be an effective strategy when in-person counseling is not feasible.
• Before implementing remote counseling, a trial run should be scheduled to identify and address issues with technology.
• Remote counseling requires the use of Health Insurance Portability and Accountability Act–compliant technology; some patients will lack the equipment and/or skills to navigate the needed technology.